22bat Privacy Policy

2 What Information We Collect

22bat may collect the following types of information to operate its services smoothly:

2.1 Registration and Identity Information

• Full name, date of birth, and national ID or passport number (for identity verification)
• Email address and mobile number (for communication and account verification)
• Current address (optional, applicable for certain transactions)
• User-chosen username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account numbers (for transaction processing)
• Transaction history including deposit and withdrawal amounts and dates
• Mobile banking reference numbers (for each transaction)

2.3 Technical and Usage Information

• IP address, browser type and version, operating system
• Device identifier information (device ID, model)
• Time and date of service access, pages visited
• Information collected through cookies and similar tracking technologies
• Referral source (where you came from before visiting our site)

2.4 Gaming Activity Information

• Betting history, game types, and win/loss records
• Details of bonuses and promotional offers received
• Session duration and gaming patterns (for responsible gaming monitoring)

3 How Your Information Is Used

We use the collected information only for the following legitimate purposes:

3.1 Service Delivery and Operations

Your information is used to create and manage your account, process deposits and withdrawals, and operate all functions of our service. This is essential for carrying out all financial activities, including transactions with a minimum deposit of ৳300 and minimum withdrawal of ৳500.

3.2 Identity Verification and Security

Identity information is verified to prevent fraud, comply with anti-money laundering (AML) regulations, and ensure account security. We use SSL encryption and advanced cybersecurity measures to keep your information secure.

3.3 Customer Support

Our 24/7 Bangla live chat support team may access your account information to verify details and resolve issues. Your account history may be accessed during this process.

3.4 Responsible Gaming Monitoring

We monitor gaming patterns as part of our Responsible Gaming Policy. If a user's behaviour shows signs of problematic gaming, we may proactively reach out.

3.5 Legal Compliance

Information is used where necessary to comply with applicable laws, regulations, or instructions from regulatory authorities. In such cases, information may be shared with third parties.

3.6 Service Improvement and Personalisation

Aggregated data is used to improve the user experience, provide relevant promotional offers, and analyse our website's performance.

4 Data Sharing with Third Parties

22bat does not sell, rent, or exchange your personal information. Only the necessary information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

Financial information required to process transactions via bKash, Nagad, Rocket, and bank transfer services is shared securely with the relevant payment providers. These service providers are bound to comply with their own privacy policies.

4.2 Technology and Service Partners

Limited information may be shared with selected technology partners for platform operations, security verification, and game delivery. These partners operate under strict confidentiality agreements.

4.3 Legal Authorities

We may be required to provide necessary information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we will provide only the minimum necessary information based on legal advice.

4.4 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred. In such cases, we will provide advance notice and the new controller will be required to provide protections equivalent to this Policy.

5 Cookies and Tracking Technologies

The 22bat website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are used to maintain login sessions and ensure security. They cannot be disabled.
• Functionality Cookies: Used to remember your preferred language, display settings, and other personalised experience preferences.
• Analytics Cookies: These cookies collect information to understand website traffic and usage patterns. The data collected is aggregated and anonymised.

5.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some functions of the service to not work properly.

6 Data Security Measures

Protecting your personal and financial information is our top priority. We apply the following technical and administrative security measures:

• SSL (Secure Socket Layer) encryption — all data transfers occur through encrypted channels
• Passwords are stored using advanced hashing algorithms and are never stored in plain text
• Regular security audits and risk assessments are conducted
• Access to sensitive data is restricted to authorised personnel only
• Firewalls and intrusion detection systems to protect against data breaches
• Regular backups and a disaster recovery plan

However, no method of data transmission over the internet or electronic storage is completely secure. We are committed to ensuring the highest level of protection, but cannot guarantee absolute security.

7 Data Retention Period

We retain your personal information only for as long as it is necessary or legally required.

7.1 Account Information

All account information is retained while your account is active. Even after an account is closed, some information may be retained for a specified period due to legal obligations.

7.2 Transaction Records

Financial transaction records are retained in compliance with anti-money laundering regulations and other legal requirements. This information generally fulfils long-term legal retention requirements.

7.3 Technical Logs

Server logs, IP addresses, and browsing data are generally deleted automatically after a set period, although they may be retained for longer if needed for security investigations.

8 Your Rights and Choices

As a 22bat user, you have the following rights over your own information:

8.1 Right of Access

You can request from us at any time to find out what information we hold about you.

8.2 Right to Rectification

If any of your personal information is incorrect, you can contact us to request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Opting Out of Marketing Communications

You can contact us at any time to stop receiving promotional emails or messages. This will not apply to necessary service-related communications.

8.5 Account Closure

You can contact our support team to request that your account be closed. Even after closure, some information may be retained for legal reasons.

To exercise any of the above rights, contact us via our 24/7 live chat or by emailing [email protected].

9 Protection of Minors

22bat's services are exclusively for adults, meaning only those aged 21 or over. We do not knowingly collect personal information from anyone under the age of 21.

Through an age verification process at registration, we ensure that only adults can use our services. If we become aware that a minor's information has been collected, we will immediately delete that information and close the relevant account.

A note to parents — please monitor your child's internet use and ensure they are unable to access betting sites.

10 Policy Changes and Updates

22bat reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• A special notice will be displayed on the website
• An update notification may be sent to your registered email address
• The "Last Updated" date at the top of the Policy will be changed

Continued use of our services after any changes will be considered as your acceptance of the updated Policy. We therefore recommend visiting this page regularly to stay informed of the latest version.

11 Related Documents

This Privacy Policy is one part of our overall legal framework. Please also read the following documents to fully understand your rights and responsibilities:

• Terms and Conditions — all terms governing use of the service
• Responsible Gaming Policy — guidelines on healthy gaming habits
• About Us — detailed information about 22bat
• FAQ — Answers to common questions