22bat Terms and Conditions
— Detailed Policies

22bat ("Company", "we", "us") is an online betting and casino service provider. In this agreement, "platform" refers to the 22bat website, mobile application, and any related services.

By registering with, logging into, or using any service of 22bat, you confirm that:

• You have read and understood these terms in full.
• You agree to comply with all provisions of these terms.
• You are solely responsible for all activities carried out from your account.
• Online betting is legal in your area under applicable law.

These terms may change at any time. Continued use of our platform after any changes means you have accepted the new terms.

During registration you must provide accurate and complete information, including:

• Full name (as per national identity card)
• Valid email address
• Date of birth
• Current residential address
• Active mobile number

After registration we may conduct identity verification (KYC) at any time. A national identity card (NID), passport, or driving licence may be requested for verification. Withdrawals may be placed on hold until verification is complete.

You are solely responsible for the security of your account. Do not share your login details (username and password) with anyone else. Any activity carried out from your account by another person will be treated as your own.

Follow these steps to keep your account secure:

• Use a strong and unique password that includes letters, numbers, and special characters.
• Change your password regularly.
• Log out of your account after logging in from a public device or network.
• If you notice any unusual activity on your account, notify our support team immediately.
• Be alert to phishing emails or messages sent in our name.

If you suspect unauthorised access to your account or a security breach, contact us at: [email protected] — our support team provides assistance in Bengali 24/7.

22bat is committed to preventing money laundering. We reserve the right to investigate any suspicious financial activity. Before processing a withdrawal request, we may require identity verification and source of funds verification.

If an incorrect amount is deposited or withdrawn due to a technical error, we reserve the right to make a correction, even if the transaction has already been completed.

22bat offers various bonuses and promotional offers. Each bonus has its own terms and conditions which must be read before claiming the bonus.

5.1 Welcome Bonus

New users are eligible to receive a 200% bonus up to ৳20,000 on their first deposit. The wagering requirement for this bonus is 20 times (20x). This means you must wager 20 times the bonus amount before you can withdraw it.

5.2 General Bonus Rules

• Each user may not claim a specific bonus more than once.
• Bonuses may only be used for betting; they cannot be withdrawn directly.
• There is a set time limit for meeting the conditions of each bonus.
• If bonus abuse is suspected, 22bat may cancel the bonus at any time.
• Any attempt to claim bonuses using multiple accounts will result in closure of all related accounts.
• 22bat reserves the right to cancel or modify any promotion.

22bat offers sports betting (including cricket, football, kabaddi, and others), live casino, slot games, and other services. Each game or betting category has its own rules.

6.1 Betting Limits

22bat sets minimum and maximum betting limits for each market and game. These limits may change at any time at our discretion. For live betting, odds and limits may change according to market liquidity.

6.2 Cancellations and Recalculations

• If a match is cancelled, all related bets will be fully refunded.
• If incorrect odds are provided due to a technical error, 22bat reserves the right to cancel or correct the bet.
• After results are announced, bets will be settled through the standard process.
• In the event of any dispute, our decision will be considered final.

6.3 Fair Play Guarantee

All our games are conducted in a fair and transparent manner. Game outcomes are determined using a Random Number Generator (RNG), which cannot be influenced by any party.

The following activities are strictly prohibited on 22bat:

• Operating an account through fraud, deception, or by providing false information
• Money laundering or conducting transactions using illegal funds
• Opening multiple accounts to claim bonus or affiliate benefits
• Exploiting loopholes in the bonus system to obtain risk-free profits (bonus abuse / arbitrage)
• Using internet robots, bots, or automated software for betting or gaming
• Attempting to hack or gain unauthorised access to our systems
• Stealing or using another user's account details
• Match fixing or betting using insider information
• Harassing or behaving inappropriately toward other users

If evidence of involvement in any of the above prohibited activities is found, 22bat reserves the right to immediately close the account, forfeit all balances, and take legal action.

22bat is deeply committed to responsible gaming. We believe that gambling is a form of entertainment, not a way to solve problems. Our goal is to create a safe environment where users can enjoy themselves responsibly.

We provide the following tools:

• Deposit limits: You can set daily, weekly, or monthly deposit limits.
• Betting limits: The ability to set a maximum betting amount over a set period.
• Self-exclusion: The ability to suspend access to your account for a set period at your own request.
• Reality check: Regular reminders of session time and spending at set intervals.

If you notice signs of gaming addiction, please contact our support team. You can also find detailed information and support resources on our responsible gaming page.

The protection of your personal information is very important to us. 22bat uses SSL encryption technology to keep all your personal and financial information secure.

We collect your information:

• For account management and service delivery
• For identity verification and fraud prevention
• To meet legal obligations
• To improve our services
• To send promotional information (if you have consented)

We never sell your personal information to third parties. To learn more, please read our Privacy Policy page.

22bat is not responsible for the following:

• Losses caused by internet disconnection or technical errors
• Delays caused by issues with third-party payment provider systems
• Losses caused by your own negligence or mistakes
• Force majeure events such as natural disasters, government directives, or cyberattacks
• Any legal changes related to online gaming in your country

22bat always strives to provide its services without interruption, however temporary disruptions may occur due to maintenance or technical reasons. 22bat is not liable for any losses users may suffer during such periods.

22bat reserves the right to suspend or close an account in the following circumstances:

• Violation of these terms and conditions
• Evidence of fraud or deception
• Failure to verify identity
• Account remaining inactive for an extended period
• At the user's own request
• Following a self-exclusion request

You may also request to close your account at any time. Any balance remaining in the account at the time of the request will be returned subject to applicable conditions being met.

For any matters related to account closure, please contact our support team: [email protected]

In the event of any dispute or complaint, please follow the process below:

• Step 1: Raise the matter through our live chat support — we are available 24/7 to assist in Bengali.
• Step 2: If the issue is not resolved via live chat, send a detailed complaint to [email protected].
• Step 3: Our senior support team will review the matter and communicate a final decision.

For disputes regarding betting results, complaints must be submitted within 72 hours of the event. Complaints submitted after this period may not be accepted. In all disputes, the decision of 22bat shall be considered final.

22bat reserves the right to change or update these terms and conditions at any time. In the event of changes:

• The updated terms and conditions will be published on the website.
• For significant changes, a notification may be sent to your registered email.
• Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, you may request to close your account.

The date of the most recent update will always be noted at the top of this page. We recommend that you visit this page regularly.